FAQ's
Frequently Asked Questions
1. What materials are used in your products?
Our products are made from genuine, sustainably sourced deer antler, along with other high-quality materials such as wood, leather, and metals. Each piece is handcrafted to highlight the natural beauty and unique characteristics of the materials.
2. How long will it take to receive my order?
We aim to ship all orders within 1-2 business days. Depending on your location, delivery may take anywhere from 3-7 business days. Once your order has shipped, you’ll receive a tracking number for real-time updates.
3. Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary by destination, and the customs fees and import taxes are the responsibility of the customer.
4. What is your return/exchange policy?
We offer a hassle-free exchange policy! If you’re not completely satisfied with your purchase, you can exchange it within 30 days of receiving your order. Please ensure the items are unused and in their original condition. For more details, visit our Returns & Exchanges page.
5. Can I customize a product?
Yes! We offer custom designs for select items. Please contact our customer service team at support@amhorn.com to discuss your custom requests.
6. Do you offer gift wrapping?
Yes, we offer premium gift wrapping for a small additional fee. Just select the gift wrapping option at checkout.
7. How do I care for my antler products?
To maintain the beauty of your antler products, we recommend gently cleaning them with a soft cloth. Avoid using harsh chemicals or exposing them to extreme temperatures. Keep your items in a dry place when not in use.
8. Do you have a physical store?
Currently, we operate exclusively online through our website, www.amhorn.com. We are working on expanding and will notify our customers if we open any physical locations in the future.
9. Can I track my order?
Yes! Once your order ships, we’ll send you an email with a tracking number so you can monitor the delivery status.
10. Do you offer gift cards?
Yes, we offer digital gift cards that can be used on any purchase in our store. They are available for various denominations. You can purchase them directly on our website.